Privacy and Cookie Policy

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information, for the in depth list of cookies we collect see the entire list here:

  • Name.
  • Contact information (email address).
  • Bank details.
  • Demographic information such as postcode, preferences and interests.
  • Other relevant information to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons.

  • Keeping accounting records required by legislation.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Share information with 3rd party carriers which could include Tuffnels, Parcel Force, DPD, TNT and Royal Mail to help ensure a timely and effective delivery.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection and use of personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

Access to your personal information we hold

You have a legal right to access the personal information we hold about you, this is called a subject access request. In order to fulfil your request, we will need you to verify your identity. The request can be made through any of the contact methods listed and is provided for a one-off fee of £10 (payable in advance), once we have received your request we will supply you with the personal information after no longer than 30 days.

Communication with LoveGardening

We take every possible measure to protect our customers and ensure they are provided with a secure method of communication. We do however ask that you share personal details through our website and over the phone at your own discretion. Any information you send us will remain private and be stored securely until it is no longer required. LoveGardening will only ever use the information you have provided us to answer your queries and provide recommendations for suitable services we offer. With your permission, we may also subscribe you to our newsletter but we will never pass your information onto third parties, without first getting your consent.

If you have any queries, clarifications or questions regarding this privacy policy then do not hesitate to contact us. Please contact us through the following methods:

  • By mail:
    The Data Protection Officer
    LoveGardening Ltd.
    Calder Mill, Green Lane
    Colne, Lancashire, BB8 8EU
  • By Telephone: 01282 501290
  • By Email:

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Updates to out policy

We reserve the right to update this privacy policy at our own discretion or without prior warning. We, therefore, recommend that you read our privacy policy regularly when you visit our site. We assume that any changes which come into effect in the revised privacy policy you have agreed to.

List of cookies we collect +

Cookie Name Info
PHPSESSID Stored randomly generated key used to prevent forged requests.
FORM_KEY Your session ID on the server.
GUEST_VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE_CACHE_SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE_CACHE_STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE_CACHE_STORAGE_SECTION_INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE_CACHE_TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.
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