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Returns & Cancellations
To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:
Incorrectly ordered product(s) may be returned for credit at the Customer’s own cost provided that they are not soiled or damaged in anyway and that the Company is notified by telephone, by email or in person within 30 days of delivery. No refunds or replacements will be considered until the original product(s) have been thoroughly inspected and deemed acceptable, in their original delivered condition including all original packaging, instruction manuals, warranty cards and accessories.
Damaged or defective product(s) must be reported to the Company within 30 days of delivery by telephone, by email or in person. Upon approval, the Company shall collect the product(s) from the Customer at a pre-arranged date and time. Should it transpire that there was no damage or defect to the product(s) caused by the manufacturer or by the Company, the cost of collection shall be charged to the Customer.
Furthermore, should it be established that any damage or defect has arisen due to Customer mis-use or failure to adhere to the manufacturers recommended installation or operating procedures, the Company shall reserve the right not to refund the Customer for the price of the product(s). Any product warranty will commence from the date of the invoice. Any claims for defective product(s) will be limited to the value of the product(s) and the Company shall not be liable for any consequential losses incurred by the Customer arising from the use of any such defective product(s).
Many items carry a Manufacturers Guarantee and on such items details are supplied with the product on who to contact.
This returns policy does not affect your statutory rights.